Customer Care Consultant

September 16, 2019

Website Online Republic Group Limited

Global Travel eCommerce Group

  • Competitive salary
  • Stylish, central Auckland offices!
  • Active social club
  • On-going training and development – we want to see you succeed!
  • Benefits galore – health insurance, weekly offce treats and more

At Online Republic, culture is super important to us; it’s just as important that you fit with us as we fit with you. If you are an enthusiastic, customer focused professional and want to start your career heading in the right direction, then look no further.

We are looking for a new person to join our Customer Complaints (Care) team;

The shift times will be Saturday to Wednesday – 13:30 – 22:00, this person ideally would speak another European language (German or Portuguese)

What will you do?

  • Provide on-going support in the area of customer complaints
  • Logging customer complaints and dealing with initial customer emails
  • Investigate complaints thoroughly and find a win-win solution
  • Assisting with the processing of refunds
  • Working closely with the Customer Complaints Manager
  • Assist other departments with ensuring information provided to customers is accurately displayed

What are we looking for?

We are on the hunt for a strong, customer focused individual, with the ability to assist our customers professionally and efficiently. It goes without saying that you will have a very high standard of communication both written and verbal, and ideally have knowledge of more than one language.

To succeed in this role, you will be confident in your approach to speak with customers, accurate, have strong attention to detail and have the ability to think of your feet and make clear decisions under pressure.

Who are we?

Online Republic is a global e-commerce business based in central Auckland with 200+ staff and offices in NZ, Australia, China, Philippines, and Romania. We maintain our start-up vibe by encouraging new ideas and thinking, innovation and hard work whilst supporting the work life balance of our people. From our Auckland HQ we take on the world in three online travel categories: car rental, motorhome rental and cruise holidays –¬†

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